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www.rand.org]
...основная тема другая... в конклюженах на стр. 131 (161)...
Interview participants reported that investors rarely read the disclosures they provide, regardless of how digestible they make these documents. They acknowledged that their business relationships with clients are built on trust rather than investor understanding of the services and responsibilities involved and that it is crucial for the financial service industry to maintain that foundation of trust.
...и на следующей странице...
Despite their confusion, most respondents and participants expressed satisfaction with their own financial service providers. This satisfaction was often reported to arise from the personal attention the investor receives. We do not have evidence on how levels of satisfaction vary with the actual financial returns arising from this relationship. In fact, focus-group participants with investments acknowledged uncertainty about the fees they pay for their investments, and survey responses also indicate confusion about fees.
...вобщем, для (кхе) удовлетворения клиента "атмосфера доверия" и индивидуальное лелеяние превыше фсего
... хотя с финансовыми результатами напутал - здесь не говорится об их влиянии...
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